Koh Samui villa rental and villa management FAQ
Short answers for guests and for villa owners. Can't find yours? Ask us – we answer quickly.
Booking a villa in Koh Samui
How do I book a villa in Koh Samui?
Choose your villa, pick your dates and send the booking request. We check availability, confirm the price and tell you how to secure the booking.
Do I pay when I send the booking request?
No. The request is free and without obligation. You pay only after we confirm availability and the price.
Is it cheaper to book direct with Luxy Samui?
Booking direct means you deal with the villa manager, with no middleman. Choose your dates to see the direct price for your stay.
Is the villa rental price the same all year?
No. The price shown is the average per night. Rates change with the season and the length of stay. Choose your dates to see your price.
Is there a minimum stay?
A minimum stay can apply. It is shown when you choose your dates on the villa page.
Do you have a villa for a family or a large group?
Yes. We rent private pool villas from 1 to 6 bedrooms in Koh Samui. Tell us your group size and we suggest the best villa.
Which area of Koh Samui is best for a villa holiday?
Chaweng is lively, Bophut and Fisherman Village are good for restaurants, Mae Nam and Lipa Noi are quiet and by the beach. Ask us and we help you choose.
Your stay
What time is check-in and check-out?
Check-in is after 3:00 PM and check-out is before 10:00 AM. Tell us your arrival and departure times in advance.
What is included in a villa rental?
Each villa page lists bedrooms, bathrooms and amenities. Housekeeping and our guest relations team are part of the Luxy service.
Is electricity included?
Electricity is charged separately, based on use: 6 THB per unit, usually around 400–700 THB per day, depending mainly on air conditioning.
Is there a security deposit?
Yes. A security deposit of 10,000 THB is required in case of damage.
How often is the villa cleaned?
Cleaning is included once every 7 days. Extra cleaning can be arranged on request, at least 3 days in advance.
Are pets allowed?
No. Pets are not allowed in our villas.
Can I smoke in the villa?
Smoking is not allowed inside the villa.
Can we have a party at the villa?
No parties. Quiet hours are from 11:00 PM to 9:00 AM, out of respect for the neighbours.
Why do you ask for my passport?
Thai immigration rules require us to register all guests. We ask for a photo of your passport and your Thailand entry stamp.
Who can I contact during my stay?
Our guest relations team in Koh Samui. Reception hours are 9:00 AM to 8:00 PM, by WhatsApp or phone.
Transfers, car rental and activities
Can you organise an airport transfer?
Yes. We arrange transfers between Koh Samui airport or the pier and your villa. Send us your flight or ferry time.
Can I rent a car or a scooter in Koh Samui with you?
Yes. Cars, pick-ups and scooters are delivered to your villa, with insurance. See the Rent Vehicle section on our activities page.
Can you book tours and restaurants?
Yes. Island tours, Angthong Marine Park, Koh Tao, Pig Island, spa, a private chef and restaurant tables – tell us what you like and we book it.
Can I order food to the villa?
Yes. Food delivery in Koh Samui works with the Grab app, and we can also arrange a chef at home.
Villa management for owners
Try the rental income simulator for villa owners
What does Luxy villa management include?
Marketing and dynamic daily pricing, booking management, guest relations, housekeeping, inspections, maintenance and owner reports in real time.
How much does villa management cost in Koh Samui?
We work with one all-inclusive management fee. Send us the details of your villa and you get the fee with your rental estimate.
How can I get a rental estimate for my villa?
Fill in the "Request for service" form or message us on WhatsApp. A rental expert reviews your property and sends an estimate.
How do you find guests for my villa?
We list your villa on the major booking channels and on our own website, with professional photos, dynamic daily pricing and a full marketing strategy.
How does AI help manage my villa?
On top of our hotel system and hotel software, an advanced AI structure with 60 AI agents works on pricing, marketing and follow-up 24/7.
Can I follow my villa while I am abroad?
Yes. Calendar, bookings, rates, reports and accounting are in real time on your phone or computer.
Who takes care of cleaning and maintenance?
Our trained team: housekeeping, professional inspections and minor maintenance, led by a certified villa manager.
Which areas of Koh Samui do you cover?
The whole island, including Bophut, Chaweng, Lamai, Mae Nam, Lipa Noi, Nathon and Taling Ngam.
Do you also manage hotels?
Yes. Luxy Samui is a professional villa and hotel management company in Koh Samui.
How much experience does Luxy Samui have?
19 years: we have managed and rented villas in Koh Samui since 2007.
Have more questions?
If you can't find the answer you are looking for, contact us.